Borland D T
J Allied Health. 1982 Aug;11(3):207-16.
Although conflict within organizations is inevitable, any of its damaging consequences may be minimized or controlled if a consensual process for its rational resolution exists. Since collective bargaining is becoming an increasingly prevalent mechanism for governing the relationships between employees and employers in the allied health professions, knowledge about the various formal conflict resolution mechanisms available is vital. The concept of impasse and its resolution in negotiations and in administration of a labor contract are analyzed. The impact of impasse resolution is summarized, in order to emphasize the interdependent nature of the employment relationship.
虽然组织内部的冲突不可避免，但如果存在一个就其合理解决达成共识的过程，那么其任何破坏性后果都可以被最小化或控制。由于集体谈判正日益成为管理联合健康职业中员工与雇主之间关系的一种普遍机制，了解各种可用的正式冲突解决机制至关重要。本文分析了僵局的概念及其在谈判和劳动合同管理中的解决方式。总结了僵局解决的影响，以强调雇佣关系的相互依存性质。
