Lemieux-Charles L
Hospital Management Research Unit, University of Toronto, Ont.
CMAJ. 1994 Oct 15;151(8):1129-32.
The recent focus on collaborative relationships in health care means that people and groups must cooperate to accomplish clinical and management tasks. This increasing interdependence may also cause increased organizational conflict. The management of conflicts is critical to the effectiveness of an organization. Negotiating strategies, based on Fisher and Ury's method of "principled negotiation," include establishing superordinate goals, separating the people from the problem, focussing on interests, inventing options, using objective criteria and defining success in terms of gains.
近期对医疗保健领域合作关系的关注意味着个人和团体必须合作以完成临床和管理任务。这种日益增强的相互依存关系也可能导致组织冲突加剧。冲突管理对于组织的有效性至关重要。基于费希尔和尤里的“原则性谈判”方法的谈判策略包括确立共同目标、将人与问题分开、关注利益、提出多种选择、运用客观标准以及从收益角度定义成功。
