Murphy K, Clark J M
Department of Health Care Studies, John Radcliffe Hospital, Oxford.
J Adv Nurs. 1993 Mar;18(3):442-50. doi: 10.1046/j.1365-2648.1993.18030442.x.
This paper describes a research study designed to explore the experiences of nurses caring for ethnic-minority clients and to identify any specific problems nurses encounter when caring for these clients. Data were collected through a process of in-depth interviews with 18 trained nurses. The findings of the study suggest that nurses caring for ethnic-minority clients share many common experiences, problems and challenges. Difficulties in communication with clients and a lack of knowledge about cultural differences were highlighted by all respondents. The lack of holistic care and the inability to develop a therapeutic relationship were identified as major areas of frustration and stress. The study demonstrates that there is an urgent need to develop cultural knowledge in nurse education programmes and that nurses need help and support with communication difficulties. Interpreting services and dietary facilities available for ethnic-minority clients were also found to be inadequate and it is suggested that there is a need to review these facilities within hospitals.
本文描述了一项研究，旨在探索护士照顾少数民族患者的经历，并确定护士在照顾这些患者时遇到的任何具体问题。通过对18名受过培训的护士进行深入访谈收集数据。研究结果表明，照顾少数民族患者的护士有许多共同的经历、问题和挑战。所有受访者都强调了与患者沟通困难以及对文化差异缺乏了解。缺乏整体护理以及无法建立治疗性护患关系被确定为主要的挫折和压力来源。该研究表明，迫切需要在护士教育项目中培养文化知识，并且护士在沟通困难方面需要帮助和支持。还发现为少数民族患者提供的口译服务和饮食设施不足，建议对医院内的这些设施进行审查。
