Pilpel D
Department of Epidemiology and Evaluation of Health Services, Faculty of Health Sciences, Ben-Gurion University of the Negev, Beer-Sheva, Israel.
J Gen Intern Med. 1996 May;11(5):312-4. doi: 10.1007/BF02598274.
The study examined the relative contribution of caregivers' conduct and physical conditions of the hospital setting to patients' global satisfaction with health care, while controlling for self-assessed health status. The study was performed in the Soroka Medical Center, which is the only inpatient facility for a population of 360,000 in southern Israel. Patients were interviewed using a structured questionnaire. Inclusion criteria were patients over 17 years of age, fluency in Hebrew, and hospitalization in the internal medicine wards for 24 hours or more. The dependent variable was "global satisfaction." The independent variables were "satisfaction with caregivers' conduct," "satisfaction with physical surroundings and conditions," and "self-assessment of health." The three independent variables accounted for 36.8% of the variation in patients' satisfaction with care, of which 87% relate to "satisfaction with caregivers' conduct." In conclusion, hospital patients value the caregivers' conduct more than the physical environment.
该研究在控制自我评估健康状况的同时，考察了护理人员的行为以及医院环境的物质条件对患者总体医疗满意度的相对贡献。该研究在索罗卡医疗中心进行，该中心是以色列南部36万人口唯一的住院设施。采用结构化问卷对患者进行访谈。纳入标准为年龄超过17岁、希伯来语流利且在内科病房住院24小时或更长时间的患者。因变量为“总体满意度”。自变量为“对护理人员行为的满意度”、“对物理环境和条件的满意度”以及“健康自我评估”。这三个自变量占患者护理满意度差异的36.8%，其中87%与“对护理人员行为的满意度”相关。总之，住院患者更看重护理人员的行为而非物理环境。
