Henderson T, Cumming B
Critical Care Nursing Program, Brandon General Hospital, Manitoba, Canada.
J Nurs Staff Dev. 1997 Jul-Aug;13(4):183-8.
Efforts to address facility-wide educational topics in one staff development department have resulted in the development of innovative strategies to reach the maximum number of nurses with the greatest positive outcome. We were faced with the challenge of trying to improve discharge planning. A random chart review completed by the hospital utilization coordinator showed an appalling lack of discharge planning on the part of most hospital nursing staff. How would we entice nurses to attend inservice programs concerning such a potentially "dry" topic? Enter Olga and Bertha Smith, two characters devised to inject humor and entertainment into the educational sessions. The characters were role played by the authors and videotaped to show a standard scenario that demonstrated the intricate discharge planning needs of a young single mother (Olga) and her dependent mother (Bertha). Evaluations revealed extremely positive feedback for the characters as an enjoyable and effective way of teaching. Since then, Olga and Bertha have attracted, entertained, and educated nurses about three subsequent inservice topics.
在一个员工发展部门中，为解决全院范围的教育主题所做的努力促成了创新策略的制定，以覆盖最多数量的护士并取得最大的积极成果。我们面临着试图改进出院计划的挑战。医院利用协调员完成的一次随机病历审查显示，大多数医院护理人员在出院计划方面严重不足。我们如何吸引护士参加关于这样一个可能“枯燥”主题的在职培训项目呢？于是出现了奥尔加和伯莎·史密斯，这是为在教育课程中注入幽默和娱乐元素而设计的两个角色。这些角色由作者进行角色扮演，并录制下来展示一个标准场景，该场景展示了一位年轻单身母亲（奥尔加）及其受抚养母亲（伯莎）复杂的出院计划需求。评估显示，对这些角色给予了极其积极的反馈，认为它们是一种有趣且有效的教学方式。从那时起，奥尔加和伯莎围绕随后的三个在职培训主题吸引、娱乐并教育了护士。
