Predy G, Carney B, Edwards J
Can J Public Health. 1997 Jul-Aug;88(4):275-6. doi: 10.1007/BF03404796.
To determine the effectiveness of a recorded information line in communicating health risk during the emergence of a new disease, hantavirus pulmonary syndrome (HPS), in the Edmonton area and to study the accuracy of recall of information about hantavirus among the general public.
A random telephone survey of residents five months after a death from HPS had occurred.
The number of residents who received their information from the recorded line was quite low (approximately 2%), and more people remembered receiving their information through the news media, particularly television (74%) and newspaper (57%).
An information line by itself will not communicate risk effectively during an outbreak or other emergent health situation. However, an information line used in conjunction with news media proved effective in providing ongoing, accurate information and allaying public fears in a low-risk situation.
确定在埃德蒙顿地区出现新型疾病汉坦病毒肺综合征(HPS)期间,录音信息热线在传播健康风险方面的有效性,并研究公众对汉坦病毒信息的记忆准确性。
在一名HPS患者死亡五个月后,对居民进行随机电话调查。
通过录音热线获取信息的居民数量相当少(约2%),更多人记得是通过新闻媒体获取信息,尤其是电视(74%)和报纸(57%)。
在疫情爆发或其他突发健康状况期间,仅靠信息热线无法有效传播风险。然而,在低风险情况下,将信息热线与新闻媒体结合使用,在提供持续、准确信息以及减轻公众恐惧方面被证明是有效的。