Stanton N, Young M
Department of Psychology, University of Southampton, Highfield, UK.
Appl Ergon. 1998 Feb;29(1):41-54. doi: 10.1016/s0003-6870(97)00024-0.
This paper reviews the use of ergonomics methods in the context of usability of consumer products. A review of the literature indicated that there is upward of 60 methods available to the ergonomist. The results of the survey indicated that questionnaires, interviews and observation are the most frequently reported methods used. Ease of use of the methods was dependent upon type of method used, presence of software support and type of training received. Strong links were found between questionnaires and interviews as a combined approach, as well as with HTA and observation. However, a questionnaire survey of professional ergonomists found that none of the respondents had any documented evidence of the reliability and validity of the methods they were using. A study of training people to use ergonomics' methods indicated the different requirements of the approaches, in terms of training time, application time and subjective preferences. An important goal for future research is to establish the reliability and validity of ergonomics methods.
本文回顾了人体工程学方法在消费品可用性方面的应用。文献综述表明，人体工程学专家可使用的方法有60多种。调查结果显示，问卷调查、访谈和观察是最常被提及的方法。方法的易用性取决于所使用的方法类型、软件支持的有无以及所接受的培训类型。问卷调查和访谈作为一种综合方法，以及与层次任务分析（HTA）和观察之间，都发现了紧密的联系。然而，对专业人体工程学专家的问卷调查发现，没有一位受访者有任何文件证明他们所使用方法的可靠性和有效性。一项关于培训人们使用人体工程学方法的研究表明，这些方法在培训时间、应用时间和主观偏好方面有不同的要求。未来研究的一个重要目标是确定人体工程学方法的可靠性和有效性。
