Jordan P W
Philips Design, Groningen, The Netherlands.
Appl Ergon. 1998 Feb;29(1):25-33. doi: 10.1016/s0003-6870(97)00022-7.
Traditionally, human factors have tended to concentrate on making products 'usable'--focusing on utilitarian, functional product benefits. This paper reports an interview-based study looking at the issue of 'pleasure' in product use. The study was a 'first pass' at addressing the hedonic and experiential benefits and penalties associated with product use, and at identifying the properties of a product that influence how pleasurable or displeasurable it is to use. Feelings associated with using pleasurable products included security, confidence, pride, excitement and satisfaction. Displeasurable products, meanwhile, were associated with feelings that included annoyance, anxiety, contempt and frustration. The properties of products that were salient in terms of influencing the level of pleasure/displeasure with a product included features, usability, aesthetics, performance and reliability. Responses to questions investigating behavioural correlates to pleasure in product use suggested that pleasurable products were used more regularly and that future purchase choices would be affected by the level of pleasure in product use. It is concluded that the issue of pleasure in product use involves more than usability alone. As the user's representative in the product creation process, the human factors specialist should consider many other factors in order to ensure that the user's experience of product use is maximised.
传统上，人因工程学倾向于专注于使产品“可用”——关注产品功利性、功能性的益处。本文报告了一项基于访谈的研究，探讨产品使用中的“愉悦感”问题。该研究是对与产品使用相关的享乐和体验益处及弊端的“初步探讨”，旨在确定影响产品使用愉悦或不悦程度的产品特性。使用愉悦产品所带来的感受包括安全感、自信、自豪、兴奋和满足感。与此同时，不悦的产品则与恼怒、焦虑、轻蔑和沮丧等感受相关。在影响对产品愉悦/不悦程度方面显著的产品特性包括功能、可用性、美学、性能和可靠性。对调查产品使用愉悦感行为相关性问题的回答表明，愉悦的产品使用频率更高，且未来的购买选择会受到产品使用愉悦程度的影响。研究得出结论，产品使用中的愉悦感问题不仅仅涉及可用性。作为产品创造过程中用户的代表，人因工程学专家应考虑许多其他因素，以确保用户的产品使用体验最大化。
