Dirks K T
Department of Strategic Management and Organization, University of Minnesota, USA.
J Appl Psychol. 1999 Jun;84(3):445-55. doi: 10.1037/0021-9010.84.3.445.
This study explored 2 questions: Does the level of trust within a group affect group performance? If so, how does this relationship operate? An experimental method was used to examine 2 roles through which interpersonal trust could affect group performance: a main effect and a moderating effect. The data do not support the main effect that has dominated the literature on interpersonal trust. The data do support the moderating role: Trust seems to influence how motivation is converted into work group processes and performance. On the basis of these findings, it is suggested that trust may be best understood as a construct that influences group performance indirectly by channeling group members' energy toward reaching alternative goals.
群体内部的信任水平是否会影响群体绩效？如果是，这种关系是如何运作的？采用实验方法来检验人际信任可能影响群体绩效的两种作用：主效应和调节效应。数据不支持在人际信任文献中占主导地位的主效应。数据确实支持调节作用：信任似乎会影响动机如何转化为工作群体过程和绩效。基于这些发现，有人提出，信任或许最好被理解为一种通过引导群体成员的精力去实现其他目标来间接影响群体绩效的构念。
