Goldstein M S, Elliott S D, Guccione A A
Research Services, Division of Practice and Research, American Physical Therapy Association, 1111 N Fairfax St, Alexandria, VA 22314, USA.
Phys Ther. 2000 Sep;80(9):853-63.
Patient satisfaction continues to receive attention as a measure of the outcome of physical therapy intervention. However, a great deal more attention has been paid to the topic outside of, rather than within, physical therapy. This article describes the development of an instrument that measures patient satisfaction among physical therapists' patients and clients.
A 26-item instrument designed to measure the domains of patient satisfaction among patients was developed by the authors in preparation for this study and field tested on patients from several sites comprising a large clinical operation. Descriptive statistics and estimates of reliability of measurements obtained with the instrument were computed. Reliability and validity were assessed. A total of 289 individuals completed the instrument.
The coefficient for reliability (Cronbach alpha=.99) obtained for the instrument was clearly within a desired range. Different types of validity were established as well.
Instruments typically used by physical therapists to measure patient satisfaction have undergone little psychometric analysis. This instrument appears to meet the criteria required to make it a useful tool for measuring patient satisfaction.
患者满意度作为物理治疗干预效果的一项衡量指标，持续受到关注。然而，相较于物理治疗领域内部，该主题在领域外部受到了更多关注。本文介绍了一种用于测量物理治疗师的患者及客户中患者满意度的工具的开发情况。
作者为开展本研究编制了一份包含26个条目的工具，用于测量患者的患者满意度领域，并在由一个大型临床机构的多个场所的患者中进行了现场测试。计算了使用该工具获得的测量结果的描述性统计数据和可靠性估计值。评估了可靠性和有效性。共有289人完成了该工具的填写。
该工具获得的可靠性系数（克朗巴哈α系数=0.99）明显在理想范围内。还确立了不同类型的有效性。
物理治疗师通常用于测量患者满意度的工具很少经过心理测量分析。该工具似乎符合使其成为测量患者满意度的有用工具所需的标准。
