Sofaer S, Kreling B, Kenney E, Swift E K, Dewart T
Health Care Financ Rev. 2001 Fall;23(1):105-21.
People enrolled in Medicare often turn to family members and friends for help in making health decisions, including Medicare health plan choices. To learn how family members and friends participate in decisionmaking, what information they currently use, and what information they would like, we held eight focus groups in San Diego and Baltimore. Although responses were different in the two markets, participants in both cities reported receiving inadequate information and indicated they were largely unaware of available CMS-supported information. Beneficiaries want easy-to-use print materials targeted to their needs and opportunities to participate in seminars and receive personal counseling.
参加医疗保险的人在做出健康决策（包括选择医疗保险健康计划）时，常常向家人和朋友寻求帮助。为了了解家人和朋友如何参与决策、他们目前使用哪些信息以及他们希望获得哪些信息，我们在圣地亚哥和巴尔的摩举办了八场焦点小组讨论。尽管两个市场的反馈有所不同，但两个城市的参与者都表示收到的信息不足，并指出他们基本上不知道有哪些由医疗保险和医疗补助服务中心（CMS）支持的可用信息。受益人希望获得针对其需求的易于使用的印刷材料，以及参与研讨会和接受个人咨询的机会。
