Cropanzano Russell, Rupp Deborah E, Byrne Zinta S
Psychology Department, Colorado State University, USA.
J Appl Psychol. 2003 Feb;88(1):160-9. doi: 10.1037/0021-9010.88.1.160.
The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.
作者们研究了情绪耗竭对个体员工及其雇主的负面影响。基于社会交换理论，作者们提出情绪耗竭能够预测工作绩效、两类组织公民行为以及离职意向。此外，作者们假定情绪耗竭与有效工作行为之间的关系将由组织承诺来调节。除了少数例外情况，两项实地研究的结果支持了作者们的预期。此外，情绪耗竭对这些标准变量产生了独立影响，超出了年龄、性别和种族的影响。
