Warner R S
J N Y State Nurses Assoc. 1992 Dec;23(4):8-11.
Nurses' self-reported levels of empathy were studied in relation to patients' perceptions of satisfaction with nursing care received. Data were obtained from a volunteer sample of registered nurses and patients using two standardized, paper and pencil questionnaires: Empathy Construct Rating Scale and LaMonica/Oberst Patient Satisfaction Scale. No significant relationship was manifested between the variables under study. It was concluded that empathy training programs for nurses may not be necessary. In addition, although patients are generally satisfied with nursing care received in acute care settings, the data do not support a relationship between nurses' empathy levels and patients' satisfaction. Suggestions for further study are offered.
研究了护士自我报告的同理心水平与患者对所接受护理满意度的看法之间的关系。数据来自注册护士和患者的志愿者样本，使用两份标准化的纸笔问卷：同理心构建评定量表和拉莫尼卡/奥伯斯特患者满意度量表。所研究的变量之间未表现出显著关系。得出的结论是，可能没有必要为护士开展同理心培训项目。此外，虽然患者总体上对急性护理环境中所接受的护理感到满意，但数据并不支持护士的同理心水平与患者满意度之间存在关联。文中还提供了进一步研究的建议。
