Iansiti Marco, Levien Roy
Harvard Business School, Boston, Massachusetts, USA.
Harv Bus Rev. 2004 Mar;82(3):68-78, 126.
Microsoft's and Wal-Mart's preeminence in modern business has been attributed to any number of factors--from the vision and drive of their founders to the companies' aggressive competitive practices. But the authors maintain that the success realized by these two very different companies is due only partly to the organizations themselves; a bigger factor is the success of the networks of companies with which Microsoft and Wal-Mart do business. Most companies today inhabit ecosystems--loose networks of suppliers, distributors, and outsourcers; makers of related products or services; providers of relevant technology; and other organizations that affect, and are affected by, the creation and delivery of a company's own offering. Despite being increasingly central to modern business, ecosystems are still poorly understood and even more poorly managed. The analogy between business networks and biological ecosystems can aid this understanding by vividly highlighting certain pivotal concepts. The moves that a company makes will, to varying degrees, affect the health of its business network, which in turn will ultimately affect the organization's performance--for ill as well as for good. Because a company, like an individual species in a biological ecosystem, ultimately shares its fate with the network as a whole, smart firms pursue strategies that will benefit everyone. So how can you promote the health and the stability of your own ecosystem, determine your place in it, and develop a strategy to match your role, thereby helping to ensure your company's well-being? It depends on your role--current and potential--within the network. Is your company a niche player, a keystone, or a dominator? The answer to this question may be different for different parts of your business. It may also change as your ecosystem changes. Knowing what to do requires understanding the ecosystem and your organization's role in it.
微软和沃尔玛在现代商业中的卓越地位归因于诸多因素——从创始人的远见和干劲到公司积极的竞争策略。但作者认为,这两家截然不同的公司所取得的成功,部分应归功于公司自身,更大的因素是与微软和沃尔玛有业务往来的公司网络的成功。如今,大多数公司都置身于生态系统之中——由供应商、经销商、外包商组成的松散网络;相关产品或服务的制造商;相关技术的供应商;以及其他影响公司自身产品的创造和交付,并受其影响的组织。尽管生态系统对现代商业日益重要,但人们对它的理解仍然很差,管理得更差。商业网络与生物生态系统之间的类比可以通过生动地突出某些关键概念来帮助理解。公司采取的行动将在不同程度上影响其商业网络的健康状况,而这反过来最终又会影响组织的绩效——无论是好是坏。因为一家公司,就像生物生态系统中的一个物种,最终与整个网络同命运,明智的公司会采取有利于所有人的战略。那么,如何促进自身生态系统的健康和稳定,确定自己在其中的位置,并制定与之匹配的战略,从而帮助确保公司的福祉呢?这取决于你在网络中当前和潜在的角色。你的公司是利基参与者、关键参与者还是主导者?这个问题的答案可能因业务的不同部分而有所不同。随着生态系统的变化,答案也可能改变。要知道该怎么做,就需要了解生态系统以及你的组织在其中的角色。