Tseng Hsin-Chao, Chen Thai-Form, Chou Shieu-Ming
Graduate School of Business and Operations Management, Chang Jung Christian University.
J Nurs Res. 2005 Mar;13(1):58-65.
This study was conducted at a single hospital selected in Taipei during the SARS (Severe Acute Respiratory Syndrome) outbreak from March to July, 2003 in Taiwan. During this period of time, 104 SARS patients were admitted to the hospital. There were no negative reports related to the selected hospital despite its being located right in the center of an area struck by the epidemic. The purpose of this study was to identify the key factors enabling the hospital to survive SARS unscathed. Data were collected from in-depth interviews with the nursing directors and nursing managers of the SARS units, along with a review of relevant hospital documents. The five key elements identified as survival factors during this SARS crisis are as follows: 1. good control of timing for crisis management, 2. careful decision-making, 3. thorough implementation, 4. effective communication, and 5. trust between management and employees. The results of this study reconfirmed the selected hospital as a model for good crisis management during the SARS epidemic.
本研究于2003年3月至7月台湾非典（严重急性呼吸综合征）疫情爆发期间在台北选定的一家医院进行。在此期间，有104名非典患者入住该医院。尽管所选医院位于疫情重灾区中心，但没有关于该医院的负面报道。本研究的目的是确定使该医院在非典疫情中安然无恙的关键因素。数据收集自对非典病房护理主任和护理经理的深入访谈，以及对相关医院文件的审查。在这次非典危机中被确定为生存因素的五个关键要素如下：1. 对危机管理时机的良好把控；2. 谨慎决策；3. 全面实施；4. 有效沟通；5. 管理层与员工之间的信任。本研究结果再次证实所选医院是非典疫情期间良好危机管理的典范。
