Davies J M
Department of Anaesthesia, Foothills Medical Centre, Calgary, Alberta, Canada.
Acta Anaesthesiol Scand. 2005 Aug;49(7):898-901. doi: 10.1111/j.1399-6576.2005.00636.x.
Good communication is vital for safe patient care and good team functioning, not only in the Operating Room but also in all areas of healthcare, as well as in other safety critical industries. Examples from aviation demonstrate both the failures and the successes that can arise from poor and excellent communication. There are six components of effective teamwork: situational awareness, problem identification, decision making, workload distribution, time management and conflict resolution. Practising these, and self-evaluation of team communication, should help to improve team function and contribute to making patient care safer.
良好的沟通对于患者安全护理和团队良好运作至关重要,不仅在手术室,而且在医疗保健的所有领域以及其他对安全要求严格的行业都是如此。航空领域的例子展示了沟通不畅和良好沟通可能产生的失败与成功。有效的团队合作有六个组成部分:态势感知、问题识别、决策、工作量分配、时间管理和冲突解决。实践这些以及对团队沟通进行自我评估,应该有助于改善团队功能并有助于提高患者护理的安全性。