Shaw William S, Robertson Michelle M, McLellan Robert K, Verma Santosh, Pransky Glenn
Liberty Mutual Research Institute for Safety, 71 Frankland Road, Hopkinton, MA 01748, USA.
Work. 2006;26(2):107-14.
The role of supervisors to aid injured workers, access health care, and provide reasonable accommodation may prevent prolonged disability among workers reporting musculoskeletal pain. Although supervisor training has been a common element of broad-based ergonomic interventions to prevent injuries, the impact of supervisor training alone to improve injury response has not been studied. In a controlled design, 11 supervisors in an intervention group and 12 supervisors in a delayed intervention control group from the same plant were provided a 4-hour training workshop. The workshop emphasized communication skills and ergonomic accommodation for workers reporting injuries or health concerns. Workers' compensation claims data in the 7 months before and after the workshop showed a 47% reduction in new claims and an 18% reduction in active lost-time claims versus 27% and 7%, respectively, in the control group. Improving the response of frontline supervisors to employees' work-related health and safety concerns may produce sustainable reductions in injury claims and disability costs.
主管在帮助受伤工人、获得医疗保健以及提供合理便利方面所发挥的作用，可能会防止报告肌肉骨骼疼痛的工人出现长期残疾。尽管主管培训一直是广泛的工效学干预措施（旨在预防伤害）的一个常见组成部分，但仅主管培训对改善伤害应对的影响尚未得到研究。在一项对照设计中，来自同一工厂的干预组的11名主管和延迟干预对照组的12名主管参加了一个为期4小时的培训研讨会。该研讨会强调了与报告受伤情况或健康问题的工人进行沟通的技巧以及工效学便利措施。研讨会前后7个月的工伤赔偿申请数据显示，新申请减少了47%，实际误工索赔减少了18%，而对照组分别为27%和7%。改善一线主管对员工与工作相关的健康和安全问题的应对能力，可能会持续减少伤害索赔和残疾成本。
