Perley Cathy M, Gentry Camillia A, Fleming A Sue, Sen Kristin M
Emporia State University School of Library and Information Management, Emporia, Kansas 66801, USA.
J Med Libr Assoc. 2007 Apr;95(2):173-81, e54-5. doi: 10.3163/1536-5050.95.2.173.
The research sought to provide evidence to support the development of a long-term strategy for the Via Christi Regional Medical Center Libraries.
An information needs assessment was conducted in a large medical center serving approximately 5,900 physicians, clinicians, and nonclinical staff in 4 sites in 1 Midwestern city. Quantitative and qualitative data from 1,295 self-reporting surveys, 75 telephone interviews, and 2 focus groups were collected and analyzed to address 2 questions: how could the libraries best serve their patrons, given realistic limitations on time, resources, and personnel, and how could the libraries best help their institution improve patient care and outcomes?
Clinicians emphasized the need for "just in time" information accessible at the point of care. Library nonusers emphasized the need to market library services and resources. Both clinical and nonclinical respondents emphasized the need for information services customized to their professional information needs, preferences, and patterns of use. Specific information needs in the organization were identified.
DISCUSSION/CONCLUSIONS: The results of this three-part, user-centered information needs assessment were used to develop an evidence-based strategic plan. The findings confirmed the importance of promoting library services in the organization and suggested expanded, collaborative roles for hospital librarians.
本研究旨在提供证据，以支持为维阿克里斯蒂地区医疗中心图书馆制定长期战略。
在一个大型医疗中心进行了信息需求评估，该中心为中西部一个城市的4个地点的约5900名医生、临床医生和非临床工作人员提供服务。收集并分析了来自1295份自我报告调查、75次电话访谈和2个焦点小组的定量和定性数据，以解决两个问题：在时间、资源和人员存在现实限制的情况下，图书馆如何才能最好地为其读者服务，以及图书馆如何才能最好地帮助其机构改善患者护理和治疗结果？
临床医生强调需要在护理点获取“及时”信息。未使用图书馆服务的人员强调需要推广图书馆服务和资源。临床和非临床受访者都强调需要根据他们的专业信息需求、偏好和使用模式定制信息服务。确定了该机构的具体信息需求。
讨论/结论：这一以用户为中心的三部分信息需求评估结果被用于制定基于证据的战略计划。研究结果证实了在该机构推广图书馆服务的重要性，并建议扩大医院图书馆员的协作角色。
