Tedder Jan, Register Nancy
SAS Institute Health Care Center, Cary, NC, USA.
MCN Am J Matern Child Nurs. 2007 Jul-Aug;32(4):210-4. doi: 10.1097/01.NMC.0000281958.71454.ac.
The HUG (Help, Understanding, and Guidance for Young Families) is an innovative approach to pediatric nursing care developed by the authors and designed to support parents in optimizing the health and well-being of their children. Research evidence suggests that there is a gap between what the pediatric world promises and what it delivers and between what parents want from their providers and what they actually get. The HUG is intended to distill aspects of the literature into accessible, memorable, and practical strategies that pediatric nurses at all levels and in varied settings can use. Three HUG strategies are Start Here, Not There; See, Then Share; and Gaze, Then Engage. Nurses' use of the HUG is aimed at helping nurses enhance their relationships with parents, helping parents feel heard and attended to, encouraging parents to share what worries them most, and increasing nurses' job satisfaction.
HUG（年轻家庭的帮助、理解与指导）是作者开发的一种创新型儿科护理方法，旨在支持家长优化孩子的健康和幸福。研究证据表明，儿科领域所承诺的与实际提供的之间存在差距，家长对医护人员的期望与实际得到的之间也存在差距。HUG旨在将文献中的内容提炼成各级各类儿科护士都能使用的易懂、易记且实用的策略。HUG的三个策略分别是：从这里开始，而非那里；先观察，再分享；先注视，再互动。护士运用HUG旨在帮助他们改善与家长的关系，让家长感到被倾听和关注，鼓励家长分享最令他们担忧的事情，并提高护士的工作满意度。
