Matthews Clair, Klinken Whelan Anna, Johnson Maree, Noble Cathy
National Centre for Social and Economic Modelling, University of Canberra, Bruce, ACT, Australia.
Aust Health Rev. 2008 May;32(2):236-45. doi: 10.1071/ah080236.
The role of ethnic health staff in hospitals has not been clearly articulated for managers and practitioners. This paper describes findings from a study based on ethnic and allied health staff interviews and observations of ethnic health staff interactions. Care was provided to language concordant patients directly and by assisting practitioners to work within the patient's cultural paradigms and family schema. The scope of practice involved: engaging patients in a therapeutic relationship, patient assessment, linking assessment with care options, facilitating communication between patients and practitioners, education, smoothing hospital experiences, referral and interpreting. Ethnic health staff displayed a range of specialised skills that managers need to harness within multidisciplinary teams to reach patients from diverse backgrounds.
医院中族裔医护人员的作用，对于管理人员和从业者而言尚未得到明确阐述。本文介绍了一项基于对族裔及相关医护人员访谈以及对族裔医护人员互动观察的研究结果。直接为语言相通的患者提供护理，并协助从业者在患者的文化范式和家庭模式内开展工作。实践范围包括：与患者建立治疗关系、患者评估、将评估与护理选项相联系、促进患者与从业者之间的沟通、教育、改善就医体验、转诊和口译。族裔医护人员展现出一系列专业技能，管理人员需要在多学科团队中加以利用，以便为不同背景的患者提供服务。
