Hasan Sanah
College of Pharmacy, Sharjah University, United Arab Emirates.
Am J Pharm Educ. 2008 Jun 15;72(3):67. doi: 10.5688/aj720367.
To develop a tool to teach pharmacy students assertive communication skills to use when talking with physicians over the telephone.
As an assignment for their Communication Skills and Counseling course, students were asked to write a script involving a patient care issue or problem covering 3 different communication styles that could be used when contacting a prescriber by telephone: passive, aggressive, and assertive. Students worked in groups to write and act out the scripts for the class.
Eight scripts were developed by students and rated by peers and faculty members. The script that received the highest ratings was used in the development of a multimedia educational CD.
The development of hypothetical scripts describing a drug therapy problem and illustrating the types of interactions between physicians and pharmacists while discussing the problem allowed pharmacy students to explore different communication techniques and improve their communication skills.
开发一种工具，用于教授药学专业学生在通过电话与医生交谈时运用自信沟通技巧。
作为“沟通技巧与咨询”课程的一项作业，要求学生撰写一个涉及患者护理问题的脚本，涵盖在通过电话联系开处方者时可使用的三种不同沟通方式：被动、激进和自信。学生分组撰写脚本并在课堂上进行表演。
学生编写了八个脚本，并由同学和教师进行评分。获得最高评分的脚本被用于制作多媒体教育光盘。
编写描述药物治疗问题并说明医生与药剂师在讨论问题时互动类型的假设性脚本，使药学专业学生能够探索不同的沟通技巧并提高他们的沟通能力。
