[Adaptation of a patient satisfaction questionnaire on medical and nursing care].

OBJECTIVE

Catalan and Spanish adaptation of a questionnaire to measure patient satisfaction with their family doctor and nurse visit.

DESIGN

Descriptive study of adapting questionnaires.

SETTING

Primary Care Team Gòtic, Institut Català de la Salut, Barcelona, Spain.

PARTICIPANTS

Of all the patients visiting doctors or nurses, 1186 patients were systematically selected. Of these, 341 were excluded using the following criteria: illiteracy, not understanding either language, cognitive impairment, sight, or writing disability.

MEASUREMENTS

Two translations of the original questionnaire. Analysis of the pattern of response. Exploratory factor analysis. Correlation item-scale corrected coefficients and Cronbach alpha for each dimension.

RESULTS

There were 74.8% responses. The percentage of items not answered follows a pattern of declining response. There were 3 dimensions in the factor analysis: care offered by the professional, time devoted to the visit, and depth of the relationship with the professional, where the items weighed the same as in the original questionnaire, except two of them. The item-dimension correlation coefficients were greater than 0.4 except for items number 8 and number 18. The coefficient of internal consistency proved to be greater than 0.7 in all dimensions except in "depth of the relationship," which rises above 0.7 if item number 8 is excluded.

CONCLUSION

Adaptation of a valid and reliable questionnaire into Spanish and Catalan is useful for evaluating aspects of the professional care visit.