Center for Health Outcomes and Policy Research, School of Nursing, University of Pennsylvania, inPhiladelphia, PA, USA.
Health Aff (Millwood). 2011 Feb;30(2):202-10. doi: 10.1377/hlthaff.2010.0100.
Job dissatisfaction among nurses contributes to costly labor disputes, turnover, and risk to patients. Examining survey data from 95,499 nurses, we found much higher job dissatisfaction and burnout among nurses who were directly caring for patients in hospitals and nursing homes than among nurses working in other jobs or settings, such as the pharmaceutical industry. Strikingly, nurses are particularly dissatisfied with their health benefits, which highlights the need for a benefits review to make nurses' benefits more comparable to those of other white-collar employees. Patient satisfaction levels are lower in hospitals with more nurses who are dissatisfied or burned out-a finding that signals problems with quality of care. Improving nurses' working conditions may improve both nurses' and patients' satisfaction as well as the quality of care.
护士的工作不满导致了昂贵的劳资纠纷、人员流动以及对患者的风险。我们对 95499 名护士的调查数据进行了研究，发现直接在医院和养老院照顾患者的护士比在制药业等其他工作环境中工作的护士的工作不满和倦怠程度要高得多。引人注目的是，护士对他们的健康福利特别不满，这凸显了需要进行福利审查，使护士的福利更能与其他白领员工相媲美。在护士满意度或倦怠程度较高的医院，患者满意度水平较低——这一发现表明护理质量存在问题。改善护士的工作条件可能会提高护士和患者的满意度以及护理质量。
