Mayo Clinic Center for Social Media, Division of Cardiovascular Diseases and Internal Medicine, Mayo Clinic, 200 First Street, SW, Rochester, MN 55902, USA.
BMC Med. 2012 Aug 2;10:83. doi: 10.1186/1741-7015-10-83.
Social media includes many different forms of technology including online forums, blogs, microblogs (i.e. Twitter), wikipedias, video blogs, social networks and podcasting. The use of social media has grown exponentially and time spent on social media sites now represents one in five minutes spent online. Concomitant with this online growth, there has been an inverse trajectory in direct face-to-face patient-provider moments, which continue to become scarcer across the spectrum of health care. In contrast to standard forms of engagement and education, social media has advantages to include profound reach, immediate availability, an archived presence and broad accessibility. Our opportunity as health care providers to partner with our patients has never been greater, yet all too often we allow risk averse fears to limit our ability to truly leverage our good content effectively to the online community. This risk averse behavior truly limits our capacity to effectively engage our patients where they are--online.
社交媒体包括许多不同形式的技术,包括在线论坛、博客、微博(如 Twitter)、维基百科、视频博客、社交网络和播客。社交媒体的使用呈指数级增长,现在人们在社交媒体网站上花费的时间占在线时间的五分之一。随着在线用户的增长,直接面对面的医患交流时刻却在减少,这种情况在整个医疗保健领域都变得越来越罕见。与标准的互动和教育形式相比,社交媒体具有深远的传播范围、即时可用性、存档功能和广泛的可访问性等优势。作为医疗服务提供者,我们与患者合作的机会从未如此之大,但我们常常因风险规避的恐惧而限制了我们有效利用优质内容在在线社区中发挥作用的能力。这种规避风险的行为确实限制了我们在网上与患者互动的能力。