School of Nursing, University of Louisville, Louisville, KY 40202, USA.
J Clin Nurs. 2013 Sep;22(17-18):2426-35. doi: 10.1111/j.1365-2702.2012.04211.x. Epub 2012 Sep 18.
To assess the current use of patient satisfaction measures in home health care and to examine the reliability and validity of current measures of patient satisfaction in home health care.
Patient satisfaction has been one of the widely used measures in home health care as an indicator of quality of care. A few efforts have been made to develop psychometrically sound patient satisfaction scales for use in home health care.
A critical review of the literature.
Electronic databases were systematically searched to identify the studies or publications that measured and addressed patient satisfaction and its measurement in home health care.
The review of the literature showed that patient satisfaction measures have been used in the evaluation of care programmes including rehabilitation programmes, discharge and home follow-up programmes, care process and management practices. Also, patient satisfaction measures were used to evaluate new care protocols and treatments.
Home healthcare agencies need valid and reliable patient satisfaction scales. Frameworks of patient satisfaction are still in their early developmental stage. Only some of the variables related to patient satisfaction are explained by many frameworks.
Home healthcare mangers and researchers need to take in consideration the reliability and validity of measures and tools of patient satisfaction.
评估家庭保健中患者满意度测量的当前使用情况，并检验家庭保健中当前患者满意度测量的可靠性和有效性。
患者满意度作为护理质量的指标之一，已在家庭保健中得到广泛应用。已经做出了一些努力来开发用于家庭保健的心理测量学上合理的患者满意度量表。
文献的批判性回顾。
系统地检索电子数据库，以确定用于测量和评估家庭保健中患者满意度及其测量的研究或出版物。
文献回顾表明，患者满意度测量已用于评估包括康复计划、出院和家庭随访计划、护理过程和管理实践在内的护理计划。此外，患者满意度测量还用于评估新的护理方案和治疗方法。
家庭保健机构需要有效的、可靠的患者满意度量表。患者满意度框架仍处于早期发展阶段。许多框架仅解释了与患者满意度相关的一些变量。
家庭保健管理人员和研究人员需要考虑患者满意度的测量的可靠性和有效性。
