Department of Pharmaceutics and Pharmacy Practice, Dubai Pharmacy College, Al Muhaisanah 1, Al Mizhar, Dubayy, United Arab Emirates.
Int J Clin Pharm. 2013 Oct;35(5):821-8. doi: 10.1007/s11096-013-9815-7. Epub 2013 Jun 27.
The myriad changes in pharmacy practice in Jordan have transformed the pharmacist's role to be more focused on the patient and his/her therapeutic needs than on just the traditional dispensing. This, in addition to other possible factors, is believed to have influenced pharmacists' job satisfaction and stress level in different practice settings in Jordan.
This study aimed to determine the level of job satisfaction and job related stress among pharmacists in Amman. Moreover, the main causes of dissatisfaction and stress-related factors affecting pharmacists at their working positions were also explored.
The study was conducted in four pharmacy practice settings: independent and chain community pharmacies as well as private and public hospital pharmacies.
The study adopted the self-administered survey methodology technique using a pre-validated pre-piloted questionnaire. The questionnaire was adapted from one previously used in Northern Ireland. Data were entered into SAS database and analysed using descriptive statistics, Chi square and regression analysis. The significance level was set at P < 0.05.
The level and factors affecting job satisfaction and job related stress as reported by participating pharmacists.
A total of 235 registered pharmacists in Amman were involved. The pharmacists' job satisfaction was significantly affected by the type of pharmacy practice settings (P = 0.038), pharmacists' registration year (P = 0.048) and marital status (P = 0.023). Moreover, job related stress situations like patient care responsibility have been associated significantly with the type of pharmacy practice settings (P = 0.043) and pharmacists' registration year (P = 0.013). Other job stressors like long working hours, lack of advancement, promotion opportunities and poor physician pharmacists' relationship have also been reported by participants.
The study concluded that community pharmacists in Amman are found to be less satisfied with their jobs than their hospital counterparts. Pharmacists' job satisfaction should be enhanced to improve pharmacists' motivation and competence. Consequently, this will improve their productivity and provision of pharmaceutical care.
在约旦，药学实践发生了诸多变化，使药师的角色更加关注患者及其治疗需求，而不仅仅是传统的配药。除其他可能因素外，这被认为影响了约旦不同实践环境中药师的工作满意度和压力水平。
本研究旨在确定安曼药师的工作满意度和与工作相关的压力水平。此外，还探讨了导致药师不满和与压力相关的因素，以及影响药师工作岗位的因素。
该研究在四个药学实践环境中进行：独立和连锁社区药房以及私营和公立医院药房。
研究采用自我管理的调查方法，使用预先验证的预试点问卷。问卷改编自以前在北爱尔兰使用的问卷。数据输入到 SAS 数据库中，并使用描述性统计、卡方检验和回归分析进行分析。显著性水平设为 P < 0.05。
参与药师报告的工作满意度和与工作相关的压力水平及其影响因素。
共有 235 名在安曼注册的药师参与了研究。药师的工作满意度受到药房实践环境类型（P = 0.038）、药师注册年限（P = 0.048）和婚姻状况（P = 0.023）的显著影响。此外，像患者护理责任这样的与工作相关的压力情况与药房实践环境类型（P = 0.043）和药师注册年限（P = 0.013）显著相关。其他工作压力源，如工作时间长、缺乏晋升机会、晋升机会和与医生的关系不佳，也被参与者报告。
研究表明，安曼的社区药师对工作的满意度低于医院药师。应提高药师的工作满意度，以提高药师的积极性和能力。这将提高他们的生产力和提供药物治疗的能力。
