Kelley Kevin J, Kelley Mary F
Kevin J. Kelley, PhD, is Assistant Professor of Psychology, Psychology Program, Penn State Lehigh Valley Campus, Center Valley. Mary F. Kelley, MSN, RN, CRNP, is Nurse Practitioner, Department of Neurology, University of Pennsylvania Health Systems, Philadelphia.
J Nurses Prof Dev. 2013 Nov-Dec;29(6):321-4. doi: 10.1097/01.NND.0000436794.24434.90.
Empathy plays an important role in comprehensive nursing care. Empathy outcome research shows that exposure to an empathetic person has a palliative and even healing effect on patients. Teaching nurses how to communicate with empathy is crucial to unleash the true potential that empathy has to transform and heal. Four active listening skills and six compassion-based skills are defined. A suggested training rubric appropriate for use in multiple training contexts is provided.
同理心在综合护理中起着重要作用。同理心效果研究表明，接触有同理心的人对患者有缓解甚至治愈的效果。教导护士如何以同理心进行沟通对于释放同理心在转变和治愈方面的真正潜力至关重要。定义了四种积极倾听技巧和六种基于同情心的技巧。提供了一种适用于多种培训环境的建议培训准则。
