Doyle Kerrie, Hungerford Catherine, Cruickshank Mary
Discipline of Nursing & Midwifery, Faculty of Health, University of Canberra, ACT 2601, Australia.
Discipline of Nursing & Midwifery, Faculty of Health, University of Canberra, ACT 2601, Australia.
Nurse Educ Today. 2014 Jul;34(7):1069-73. doi: 10.1016/j.nedt.2014.02.004. Epub 2014 Feb 20.
Recent events in the UK and Australia have shown how poor patient outcomes are achieved when the behaviour of nurses lacks empathy. The UK's Francis Inquiry and the Keogh Report both call for an increase in the 'caring and compassion' of health care workers. A review of cases presented to the nurses' disciplinary tribunal in New South Wales' (Australia) also suggests that the majority of complaints against nurses in this jurisdiction is the result of callousness or lack of empathy. Such events reinforce the need for nurse educators to support nursing students to develop the affective attributes of caring and empathy. This paper considers how to raise the awareness of undergraduate students as a first step to developing empathy by using Bloom's Taxonomy of Educational Objectives; and includes a description of how to facilitate interactions with undergraduate nursing students about caring with empathy. Enculturating empathy is an evidence-based method of increasing compassionate care in health organisations generally.
英国和澳大利亚最近发生的事件表明，当护士的行为缺乏同理心时，患者的治疗效果会多么糟糕。英国的弗朗西斯调查报告和基奥报告都呼吁医护人员增强“关怀与同情”。对提交给新南威尔士州（澳大利亚）护士纪律审裁处的案例进行的一项审查也表明，在该司法管辖区，针对护士的大多数投诉都是冷酷无情或缺乏同理心的结果。此类事件凸显了护理教育工作者支持护理专业学生培养关怀和同理心情感特质的必要性。本文探讨了如何通过运用布鲁姆教育目标分类法提高本科生的意识，将其作为培养同理心的第一步；并描述了如何促进与本科护理专业学生就同理心关怀进行互动。培养同理心是一种在卫生组织中普遍增加 compassionate care（此处compassionate care可能指“富有同情心的护理”，结合语境推测）的循证方法。
