Curtis Christopher A
Assistant Professor, Graduate School of Social Service, Fordham University, New York, United States.
Disasters. 2015 Oct;39(4):611-25. doi: 10.1111/disa.12130. Epub 2015 Mar 5.
The purpose of this study is to discover how coordination and communication between the government and service organisations responsible for the relief effort following Hurricane Katrina contributed to the poor outcomes for the communities impacted by the storm. Two hypotheses were tested in this study: communication was positively correlated with the degree of coordination immediately following Katrina; and miscommunication was negatively correlated with the degree of coordination after the storm. Quantitative content analysis of media reports was used to analyse the data and test the hypotheses. Both communication and miscommunication were found to be positively correlated with coordination. The results of this study suggest that increasing interorganisational communication and establishing clearly defined roles for organisations must be a high priority in revamping organisational protocol on disaster response if any new approach is to be successful.
本研究的目的是探究在卡特里娜飓风过后，政府与负责救援工作的服务组织之间的协调与沟通是如何导致受风暴影响社区的糟糕结果的。本研究检验了两个假设：卡特里娜飓风刚过后，沟通与协调程度呈正相关；风暴过后，沟通不畅与协调程度呈负相关。通过对媒体报道进行定量内容分析来分析数据并检验假设。结果发现，沟通和沟通不畅均与协调呈正相关。本研究结果表明，如果要使任何新方法取得成功，那么加强组织间沟通以及为各组织明确角色定位，必然是改进灾害应对组织规程时的重中之重。
