Ansmann L, Kowalski C, Pfaff H
Universität zu Köln, IMVR - Institut für Medizinsoziologie, Versorgungsforschung und Rehabilitationswissenschaft der Humanwissenschaftlichen Fakultät und der Medizinischen Fakultät, Cologne.
Zertifizierung, Deutsche Krebsgesellschaft e. V., Berlin.
Geburtshilfe Frauenheilkd. 2016 Jan;76(1):37-45. doi: 10.1055/s-0041-111572.
Patient surveys are an established tool for quality control in healthcare organizations. This report looks at the design and development of the annual patient surveys carried out among breast cancer patients treated in the Breast Centers of North Rhine-Westphalia and discusses selected findings from 10 consecutive years. Since 2006 the Institute for Medical Sociology, Health Services Research and Rehabilitation Science (IMVR) of the University of Cologne has carried out an annual survey of breast cancer patients using the Cologne Patient Questionnaire for Breast Cancer. The patients included in the survey have been diagnosed with primary breast cancer and undergo surgery between February and July in one of the Breast Centers in North Rhine-Westphalia accredited by the medical association of Westphalia-Lippe. The questionnaire and the type of feedback given to the Breast Centers were comprehensively revised in 2014. Selected results collected over the survey period were analyzed descriptively. The survey period of 10 years provides information on the actual medical care delivered in the Breast Centers based on the data obtained in this period from around 40 000 patients. Some areas showed positive developments over time. The approach used to survey patients, the Cologne Patient Questionnaire for Breast Cancer 2.0 and the benchmark-focused feedback provide an impetus for organizational learning in Breast Centers. The concept could also be used in other healthcare organizations to stimulate learning and improve healthcare services.
患者调查是医疗机构质量控制的既定工具。本报告着眼于在北莱茵-威斯特法伦州乳腺癌中心接受治疗的乳腺癌患者中开展的年度患者调查的设计与发展，并讨论了连续10年的部分调查结果。自2006年以来，科隆大学医学社会学、卫生服务研究与康复科学研究所（IMVR）一直使用科隆乳腺癌患者问卷对乳腺癌患者进行年度调查。参与调查的患者被诊断患有原发性乳腺癌，并于2月至7月间在威斯特法伦-利珀医学协会认可的北莱茵-威斯特法伦州的某家乳腺癌中心接受手术。2014年对问卷以及向乳腺癌中心提供反馈的方式进行了全面修订。对调查期间收集的部分结果进行了描述性分析。10年的调查期基于这一期间从约40000名患者那里获得的数据，提供了乳腺癌中心实际医疗服务情况的信息。随着时间推移，一些领域呈现出积极的发展态势。用于调查患者的方法、科隆乳腺癌患者问卷2.0以及以基准为重点的反馈为乳腺癌中心的组织学习提供了动力。该理念也可用于其他医疗机构，以促进学习并改善医疗服务。
