Allexandre Didier, Bernstein Adam M, Walker Esteban, Hunter Jennifer, Roizen Michael F, Morledge Thomas J
Kessler Foundation, West Orange, New Jersey (Dr Allexandre); Wellness Institute, Cleveland Clinic, Ohio (Ms Hunter, Drs Allexandre, Bernstein, Roizen, Morledge); Rally Health, San Francisco, California (Dr Bernstein); Quantitative Health Science, Cleveland Clinic (Dr Walker); and Revati Wellness, Lyndhurst, Ohio (Dr Morledge).
J Occup Environ Med. 2016 Mar;58(3):254-64. doi: 10.1097/JOM.0000000000000680.
The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support.
One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year.
Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes.
A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.
本研究的目的是确定一项为期8周的基于网络的正念减压管理计划（WSM）在企业呼叫中心的有效性以及团体支持的附加益处。
161名参与者被随机分为WSM组、有团体支持的WSM组、有团体和专家临床支持的WSM组或等待名单对照组。在基线、第8周、第16周和1年时测量感知压力、倦怠、情绪和心理健康、正念及工作效率。
在线使用率较低，参与者更喜欢使用CD和团体练习。与对照组相比，所有活跃组的感知压力均显著降低，情绪和心理健康均有所改善。团体支持提高了参与度、投入度和效果。
一项具有团体练习和支持的自主正念计划可以提供一种经济实惠、有效且可扩展的职场压力管理解决方案。将基于网络和传统CD交付方式相结合可能也有益于提高参与度。
