Odebiyi D O, Akanle O T, Akinbo S Ra, Balogun S A
Department of Physiotherapy, Faculty of Clinical Sciences, College of Medicine of the University of Lagos, Idi-Araba, Surulere, Lagos, Nigeria.
Int J Occup Environ Med. 2016 Apr;7(2):98-106. doi: 10.15171/ijoem.2016.622.
Work-related musculoskeletal disorders (WMSDs) have been documented among various occupational groups in Nigeria. However, there is limited data on the prevalence of WMSDs among call center operators (CCOs).
To determine the prevalence of WMSDs among CCOs in Nigeria and to explore the extent to which these discomforts impact the daily work activities of the respondents.
374 respondents who were randomly selected from 4 telecommunication companies in Lagos State, Nigeria, participated in this study. They were asked to complete a pre-tested questionnaire designed to capture the prevalence, impact and associated risk factors of WMSDs among CCOs.
42% and 65.2% of respondents experienced at least one WMSDs in the past 7 days, and 12 months, respectively. Women and CCOs who received calls with hand-held phones rather than headsets reported more discomforts during both 7 days and 12 months periods. Neck, shoulder, upper back, and lower back were the most affected areas during past 7 days and 12 months. Discomforts in the neck, low back, and knees prevented most of the respondents from performing their daily work.
WMSDs have a serious impact on the daily job activities of the CCOs in Nigeria.
在尼日利亚，各类职业群体中均有与工作相关的肌肉骨骼疾病（WMSDs）的记录。然而，关于呼叫中心操作员（CCOs）中WMSDs患病率的数据有限。
确定尼日利亚CCOs中WMSDs的患病率，并探讨这些不适对受访者日常工作活动的影响程度。
从尼日利亚拉各斯州的4家电信公司中随机抽取374名受访者参与本研究。他们被要求完成一份经过预测试的问卷，该问卷旨在获取CCOs中WMSDs的患病率、影响及相关风险因素。
分别有42%和65.2%的受访者在过去7天和12个月内至少经历过一次WMSDs。在过去7天和12个月期间，使用手持电话而非头戴式耳机接听电话的女性和CCOs报告的不适更多。在过去7天和12个月内，颈部、肩部、上背部和下背部是受影响最严重的部位。颈部、下背部和膝盖的不适使大多数受访者无法进行日常工作。
WMSDs对尼日利亚CCOs的日常工作活动有严重影响。
