Englert N, Oetting-Roß C, Büscher A
Hochschule Osnabrück, Caprivistr. 30a, 49076, Osnabrück, Deutschland.
Fachhochschule Münster, Münster, Deutschland.
Z Gerontol Geriatr. 2018 Aug;51(6):620-627. doi: 10.1007/s00391-016-1172-4. Epub 2017 Jan 13.
A wide range of counseling services with a variety of counseling purposes have been established in Germany to support care recipients and their relatives; however, there is a lack of quality criteria that are based on the counseling needs from the user's perspective.
To summarize empirical knowledge on counseling needs and quality of counseling services from the user perspective and identification of counseling-specific understanding of users.
A literature search was conducted in the databases CareLit®, LIVIVO and SpringerLink with additional online research via Google and MetaGer. Analysis of the literature and discussion on the state of research.
A trustful relationship between counselor and user as well as the orientation to the user's individual situation are key elements of counseling that have been found helpful; however, a differentiated view of the diverse user groups and counseling purposes is lacking.
In order to include the user's perspective in conceptual approaches for counseling and to define user-generated quality criteria, further scientific research is needed regarding the counseling needs of different user groups. Consideration must be given to particular care situations that involve various counseling purposes. Particularly vulnerable groups need special support in working out their counseling needs.
德国已建立了广泛的咨询服务，具有多种咨询目的，以支持受护理者及其亲属；然而，缺乏基于用户视角咨询需求的质量标准。
从用户视角总结关于咨询需求和咨询服务质量的实证知识，并确定用户对咨询的特定理解。
在CareLit®、LIVIVO和SpringerLink数据库中进行文献检索，并通过谷歌和MetaGer进行额外的在线研究。对文献进行分析并讨论研究现状。
咨询师与用户之间的信任关系以及针对用户个人情况的导向是已发现有帮助的咨询关键要素；然而，缺乏对不同用户群体和咨询目的的差异化观点。
为了将用户视角纳入咨询的概念方法中并定义用户生成的质量标准，需要就不同用户群体的咨询需求进行进一步的科学研究。必须考虑涉及各种咨询目的的特殊护理情况。特别弱势群体在明确其咨询需求方面需要特殊支持。
