Iskandar Katia, Hallit Souheil, Raad Etwal Bou, Droubi Fida, Layoun Nelly, Salameh Pascale
Faculty of Pharmacy, Lebanese University. Beirut (Lebanon).
Research Department, Psychiatric Hospital of the Cross, Jal Eddib; & Faculty of Pharmacy, Lebanese University. Beirut (Lebanon).
Pharm Pract (Granada). 2017 Apr-Jun;15(2):893. doi: 10.18549/PharmPract.2017.02.893. Epub 2017 Jun 30.
To assess patients' attitudes towards the community pharmacist's role and determine their negative and positive reactions towards community pharmacists in Lebanon.
A cross-sectional study, conducted between January and April 2016, was designed to assess the general public satisfaction with the services provided by the community pharmacies. It was carried out, using a proportionate random sampling of Lebanese community pharmacies from each district. Two sided statistical tests were used to compare between group percentages, Wilcoxon test for quantitative variables with non-homogeneous variances or non-normal distribution, and Student's t-test for quantitative variables of normal distribution and homogeneous variances. The ANOVA test was used to compare between three groups or more, and Pearson correlation coefficient were used to correlate between quantitative variables.
a total of 565 participants completely answered the survey questions with a response rate of 94%. The bivariate analysis showed that the patient perception index was positively and significantly correlated with the patient level of expectation index, the overall pharmacy experience and the patient's reason for visiting the pharmacy (p<0.001 for all 3 variables) but was negatively correlated with the barriers for asking questions significantly (p=0.032). On the other hand, this perception index was significantly and positively associated with the number of pharmacy visits, the age categories, the level of education and the family monthly income (p<0.05 for all variables).
Public perception and attitude toward community pharmacist in Lebanon is poor despite highly qualified pharmacists. Aspects of pharmacy services most relevant to patients were respect, empathy, a friendly staff, listening carefully, giving quality time, responding quickly to their needs and respecting their privacy. The ministry of Health in Lebanon, along with the Lebanese Order of Pharmacists should educate the pharmacist about working on the different issues patients are complaining about in order to play a more important role in the society and become the number one trusted health care professional.
评估患者对社区药剂师角色的态度，并确定他们对黎巴嫩社区药剂师的负面和正面反应。
2016年1月至4月进行了一项横断面研究，旨在评估公众对社区药房提供服务的满意度。该研究采用从每个地区按比例随机抽取黎巴嫩社区药房的方法进行。使用双侧统计检验比较组间百分比，对方差不齐或非正态分布的定量变量使用Wilcoxon检验，对正态分布且方差齐的定量变量使用Student's t检验。使用方差分析比较三组或更多组，使用Pearson相关系数关联定量变量。
共有565名参与者完整回答了调查问卷问题，回复率为94%。双变量分析表明，患者认知指数与患者期望指数水平、整体药房体验以及患者光顾药房的原因呈显著正相关（所有3个变量的p<0.001），但与提问障碍呈显著负相关（p=0.032）。另一方面，该认知指数与药房就诊次数、年龄类别、教育水平和家庭月收入呈显著正相关（所有变量的p<0.05）。
尽管黎巴嫩有高素质的药剂师，但公众对社区药剂师的认知和态度较差。与患者最相关的药房服务方面包括尊重、同理心、友好的员工、认真倾听、给予充足时间、快速响应他们的需求以及尊重他们的隐私。黎巴嫩卫生部以及黎巴嫩药剂师协会应教育药剂师解决患者抱怨的不同问题，以便在社会中发挥更重要的作用，并成为最受信赖的医疗保健专业人员。
