Haldar Shefali, Mishra Sonali R, Khelifi Maher, Pollack Ari H, Pratt Wanda
Biomedical & Health Informatics, University of Washington, Seattle, WA, USA.
The Information School, University of Washington, Seattle, WA, USA.
Proc SIGCHI Conf Hum Factor Comput Syst. 2017 May;2017:867-879. doi: 10.1145/3025453.3026040.
Although research has demonstrated improved outcomes for outpatients who receive peer support-such as through online health communities, support groups, and mentoring systems-hospitalized patients have few mechanisms to receive such valuable support. To explore the opportunities for a hospital-based peer support system, we administered a survey to 146 pediatric patients and caregivers, and conducted semi-structured interviews with twelve patients and three caregivers in a children's hospital. Our analysis revealed that hospitalized individuals need peer support for five key purposes: (1) to ask about medical details-such as procedures, treatments, and medications; (2) to learn about healthcare providers; (3) to report and prevent medical errors; (4) to exchange emotional support; and (5) to manage their time in the hospital. In this paper, we examine these themes and describe potential barriers to using a hospital-based peer support system. We then discuss the unique opportunities and challenges that the hospital environment presents when designing for peer support in this setting.
尽管研究表明，接受同伴支持的门诊患者（如通过在线健康社区、支持小组和指导系统）的治疗效果有所改善，但住院患者获得这种宝贵支持的机制却很少。为了探索建立医院同伴支持系统的机会，我们对146名儿科患者及其护理人员进行了一项调查，并对一家儿童医院的12名患者和3名护理人员进行了半结构化访谈。我们的分析表明，住院患者需要同伴支持主要有五个关键目的：（1）询问医疗细节，如手术、治疗和药物；（2）了解医疗服务提供者；（3）报告和预防医疗差错；（4）交流情感支持；（5）安排在医院的时间。在本文中，我们研究了这些主题，并描述了使用医院同伴支持系统的潜在障碍。然后，我们讨论了在这种环境下设计同伴支持时医院环境所带来的独特机遇和挑战。
