Haldar Shefali, Mishra Sonali R, Khelifi Maher, Pollack Ari H, Pratt Wanda
University of Washington, Seattle, WA.
Seattle Children's Hospital, Seattle, WA.
AMIA Annu Symp Proc. 2018 Dec 5;2018:1282-1291. eCollection 2018.
Despite wide recognition of the value, expertise, and support that patient-peers provide in a variety of health contexts, mechanisms to design and enable peer support in the inpatient setting have not been sufficiently explored. To better understand the opportunities for an inpatient peer support tool, we surveyed 100 adult patients and caregivers, and conducted follow-up, semi-structured interviews with 15 adult patients. In this paper, we describe five key peer support needs that our adult patient participants expressed: (1) adjusting to the hospital environment, (2) understanding and normalizing medical care, (3) communicating with providers, (4) reporting and preventing medical errors, and (5) empowering peers. In addition, we identify privacy concerns, situational impairments, and communication mode as barriers to, and preferences for, interacting with peers. Based on our findings, we discuss intelligent peer matching and aggregating peer data as design recommendations for future inpatient peer support tools.
尽管患者同伴在各种健康环境中所提供的价值、专业知识和支持已得到广泛认可，但在住院环境中设计并实现同伴支持的机制尚未得到充分探索。为了更好地了解住院患者同伴支持工具的机遇，我们对100名成年患者和护理人员进行了调查，并对15名成年患者进行了后续的半结构化访谈。在本文中，我们描述了成年患者参与者表达的五个关键同伴支持需求：（1）适应医院环境；（2）理解医疗护理并使其正常化；（3）与医护人员沟通；（4）报告并预防医疗差错；（5）赋予同伴力量。此外，我们确定了隐私问题、情境障碍和沟通方式是与同伴互动的障碍及偏好。基于我们的研究结果，我们讨论了智能同伴匹配和汇总同伴数据，作为未来住院患者同伴支持工具的设计建议。
