Alavosius M P, Sulzer-Azaroff B
J Appl Behav Anal. 1986 Fall;19(3):261-7. doi: 10.1901/jaba.1986.19-261.
Individual written and verbal performance feedback was examined to determine its influence on the safety with which physically disabled clients were transferred. Two client-transfer techniques were task analyzed and six direct service providers' on-the-job performance was measured weekly. A multiple baseline across settings and subjects was used to evaluate effects of the feedback. Consumer satisfaction and the costs of the procedures were also assessed. Results showed that feedback was consistently followed by improvements in safe performance. These improvements tended to maintain as feedback was faded. Participants favorably rated the feedback procedure and consistently recommended its use with other staff.
研究了个人书面和口头绩效反馈，以确定其对身体残疾客户转移安全性的影响。对两种客户转移技术进行了任务分析，并每周测量六名直接服务提供者的在职表现。采用跨设置和受试者的多重基线来评估反馈的效果。还评估了消费者满意度和程序成本。结果表明，反馈之后安全表现持续改善。随着反馈逐渐减少，这些改善趋于保持。参与者对反馈程序给予好评，并一直推荐将其用于其他员工。
