Marketing Department, School of Economics and Business, Complutense University (UCM), Madrid, Spain.
Marketing Department, School of Economics and Business, Complutense University (UCM), Madrid, Spain.
Physiol Behav. 2019 Mar 1;200:96-103. doi: 10.1016/j.physbeh.2018.04.030. Epub 2018 Apr 25.
Developments in neuroscience have provided the opportunity to know unconscious consumer reactions and acknowledge direct measures of cognitive constructs like attention. Given the ever-increasing concern over packaging's contribution to creating a positive first impression, the current research seeks to examine consumers' attention and declarative preferences regarding the three main different packaging attributes as isolated variables: images, texts and colours. The experiment exposed participants (N = 40) to 63 stimuli, which were based on modifications of the three main packaging attributes of three products of three different food categories. This study used electroencephalogram (EEG) and eye-tracking (ET) to measure attention, and a declarative test was employed to examine preference. First, the results presented herein show that the presence of visual elements, either images or texts on packages, increased the participants' level of attention. Second, the results reveal that colour modifications do not have a significant effect on participants' neurophysiological attention levels. Third, the results demonstrated that the neurophysiological effects among the participants do not necessarily coincide with their subjective evaluations of preference. Hence, this study increases awareness of the relevance of combining traditional market research tools that rely on explicit consumer responses with neuroscientific techniques. These findings indicate, first of all, that more research is needed to ascertain the extent to which consumers' neurophysiological outcomes correspond to their declarative preferences and second, that neurophysiological methods should be given more attention in research.
神经科学的发展为了解无意识的消费者反应和承认像注意力这样的认知结构的直接测量提供了机会。鉴于人们对包装在创造积极第一印象方面的贡献的日益关注,目前的研究旨在检验消费者对三种主要不同包装属性(图像、文字和颜色)的注意力和陈述偏好。该实验让 40 名参与者接触 63 种刺激,这些刺激是基于三种不同食品类别的三种产品的三种主要包装属性的修改。本研究使用脑电图(EEG)和眼动追踪(ET)来测量注意力,并使用陈述性测试来检查偏好。首先,本文介绍的结果表明,包装上存在视觉元素(图像或文字)会提高参与者的注意力水平。其次,结果表明颜色修改对参与者的神经生理注意力水平没有显著影响。第三,结果表明,参与者之间的神经生理效应不一定与他们对偏好的主观评价相符。因此,本研究提高了人们对将依赖于消费者明确反应的传统市场研究工具与神经科学技术相结合的重要性的认识。这些发现首先表明,需要进一步研究以确定消费者的神经生理结果在多大程度上与他们的陈述偏好相符;其次,神经生理方法在研究中应得到更多关注。