Baruah Rithi, Reddy K Jayasankara
Department of Psychology, Christ University, Bangalore, Karnataka, India.
Indian J Occup Environ Med. 2018 Jan-Apr;22(1):2-4. doi: 10.4103/ijoem.IJOEM_21_18.
The primary aim of the civil aviation industry is to provide a secured and comfortable service to their customers and clients. This review concentrates on the cabin crew members, who are the frontline employees of the aviation industry and are salaried to smile. The objective of this review article is to analyze the variables of emotional labor, cognitive flexibility, and relational energy using the biopsychosocial model and identify organizational implications among cabin crew. Online databases such as EBSCOhost, JSTOR, Springerlink, and PubMed were used to gather articles for the review. The authors analyzed 17 articles from 2001 to 2016 and presented a comprehensive review. The review presented an integrative approach and suggested a hypothetical model that can prove to be a signitficant contribution to the avaition industry in particular and to research findings of aviation psychology.
民航业的主要目标是为其客户提供安全舒适的服务。本综述聚焦于空乘人员，他们是航空业的一线员工，靠微笑赚取薪水。这篇综述文章的目的是运用生物心理社会模型分析情绪劳动、认知灵活性和关系能量等变量，并确定空乘人员中的组织影响因素。使用诸如EBSCOhost、JSTOR、Springerlink和PubMed等在线数据库来收集用于综述的文章。作者分析了2001年至2016年的17篇文章，并进行了全面综述。该综述提出了一种综合方法，并提出了一个假设模型，该模型可能对航空业尤其是航空心理学的研究结果做出重大贡献。
