Joerin Angela, Rauws Michiel, Ackerman Mary Lou
Psychology, X2AI Inc., San Francisco, USA.
Internal Medicine, SE Health, Markham, CAN.
Cureus. 2019 Jan 28;11(1):e3972. doi: 10.7759/cureus.3972.
This technical report highlights how one mental health chatbot, or psychological artificial intelligence service named Tess, has been customized to deliver on-demand support for caregiving professionals, patients, and family caregivers at a non-profit organization. This low-cost, user friendly, and highly customizable service allows emotional support to be scaled to thousands of people at a single time. The following report describes the phased approach to implementing Tess in order to reach staff, caregivers, and patients across Canada and the United States.
本技术报告重点介绍了一款名为苔丝（Tess）的心理健康聊天机器人，即心理人工智能服务，是如何经过定制，为一家非营利组织的护理专业人员、患者及家庭护理人员提供按需支持的。这项低成本、用户友好且高度可定制的服务能够一次性为数千人提供情感支持。以下报告描述了分阶段实施苔丝的方法，以便覆盖加拿大和美国的工作人员、护理人员及患者。
