应用当代管理原则实施和评估增值药剂师服务。
Applying Contemporary Management Principles to Implementing and Evaluating Value-Added Pharmacist Services.
作者信息
Desselle Shane P, Moczygemba Leticia R, Coe Antoinette B, Hess Karl, Zgarrick David P
机构信息
California College of Pharmacy, Touro University, Vallejo, CA 94952, USA.
College of Pharmacy, University of Texas at Austin, Austin, TX 78712, USA.
出版信息
Pharmacy (Basel). 2019 Jul 20;7(3):99. doi: 10.3390/pharmacy7030099.
Abstract
Value-added pharmacy services encompass traditional and emerging services provided by pharmacists to individual and entire populations of persons increasingly under the auspices of a public health mandate. The success of value-added pharmacy services is enhanced when they are carried out and assessed using appropriate theory-based paradigms. Many of the more important management theories for pharmacy services consider the "servicescape" of these services recognizing the uniqueness of each patient and service encounter that vary based upon health needs and myriad other factors. In addition, implementation science principles help ensure the financial viability and sustainability of these services. This commentary reviews some of the foundational management theories and provides a number of examples of these theories that have been applied successfully resulting in a greater prevalence and scope of value-added services being offered.
摘要
增值药学服务涵盖药剂师在公共卫生任务的支持下，为个人及全体人群提供的传统服务和新兴服务。当使用适当的基于理论的范式来开展和评估增值药学服务时，其成功率会提高。许多关于药学服务的更重要的管理理论都考虑到这些服务的“服务场景”，认识到每个患者和服务接触的独特性，这些独特性会因健康需求和众多其他因素而有所不同。此外，实施科学原则有助于确保这些服务的财务可行性和可持续性。本评论回顾了一些基础管理理论，并提供了这些理论成功应用的若干实例，这些应用导致了所提供的增值服务的普及程度和范围得到扩大。
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