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上行下效:年轻顾问低估了自己的影响力。

What Goes Down When Advice Goes Up: Younger Advisers Underestimate Their Impact.

机构信息

Harvard Business School, Boston, MA, USA.

NYU Stern School of Business, New York City, NY, USA.

出版信息

Pers Soc Psychol Bull. 2020 Oct;46(10):1444-1460. doi: 10.1177/0146167220905221. Epub 2020 Mar 3.

Abstract

Common wisdom suggests that older is wiser. Consequently, people rarely give advice to older individuals-even when they are relatively more expert-leading to missed learning opportunities. Across six studies ( = 3,445), we explore the psychology of advisers when they are younger (reverse advising), the same age (peer advising), or older (traditional advising) than their advisees. Study 1 shows that advisers avoid reverse-advising interactions because they perceive that their relative youth makes them less effective. However, when compared to advisees' actual perceptions, reverse advisers are misguided, as they underestimate their effectiveness when giving general life advice (Study 2a-2b) as well as tactical advice (Studies 3-4). This misperception is in part driven by advisers' beliefs about their own competence and others' receptivity. Finally, we demonstrate an intervention that mitigates advisers' misguided beliefs (Study 5). Contrary to advisers' own perceptions and popular belief, these findings illustrate that being relatively young can also mean being an impactful adviser.

摘要

一般认为年长的更睿智。因此,人们很少向年长的人提供建议,即使他们相对更有经验,这导致错失了学习的机会。通过六项研究(共 3445 人),我们探讨了顾问在比被顾问年轻(反向咨询)、年龄相仿(同辈咨询)或年长(传统咨询)时的心理。研究一表明,顾问回避反向咨询的互动,因为他们认为自己相对年轻会降低咨询效果。然而,与被顾问的实际看法相比,反向顾问存在误解,因为他们低估了自己在提供一般生活建议(研究 2a-2b)和战术建议(研究 3-4)方面的有效性。这种误解部分归因于顾问对自己能力和他人接受度的信念。最后,我们展示了一种可以减轻顾问误解的干预措施(研究 5)。与顾问自己的看法和普遍看法相反,这些发现表明,相对年轻也可能意味着是一位有影响力的顾问。

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