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当顾问不知道什么对被顾问者最好时:不确定性抑制了建议的给出。

When advisors do not know what is best for advisees: Uncertainty inhibits advice giving.

机构信息

Department of Psychology, Sun Yat-Sen University, Guangzhou, China.

Business School, Beijing Normal University, Beijing, China.

出版信息

Psych J. 2024 Aug;13(4):663-678. doi: 10.1002/pchj.745. Epub 2024 Mar 26.

Abstract

While seeking advice can be beneficial for advisees, advisors may not always possess the necessary knowledge to provide appropriate guidance. Poor-quality advice can mislead advisees rather than offering assistance. Despite the research interest in advisees, few studies have investigated advisors' psychological and behavioral responses, especially when they faced uncertainty regarding the optimal course of action for advisees. To fill this gap, we developed novel paradigms aiming at manipulating advisors' uncertainty, allowing for a systematic investigation of advisors' behavior, motivation, and emotion. Across four studies, we consistently found that advisors under uncertainty give less advice. Furthermore, we observed that uncertainty modulates advisors' motivation to influence, worry about harm to others, and/or sense of power. The motivation to influence and/or worry about harm to others can mediate the effect of uncertainty on advice giving. Besides, we identified nuanced distinctions in the effects of ambiguity and risk, two distinct types of uncertainty, on advisors' psychological processes. Our findings shed light on advisors' self-monitoring of the quality of their advice, thereby contributing to a deeper understanding of advisor-advisee communication from the perspective of advisors.

摘要

虽然寻求建议对被建议者有益,但顾问并不总是拥有提供适当指导所需的知识。质量差的建议可能会误导被建议者,而不是提供帮助。尽管人们对被建议者的研究很感兴趣,但很少有研究调查顾问的心理和行为反应,尤其是当他们对被建议者的最佳行动方案感到不确定时。为了填补这一空白,我们开发了新的范式,旨在操纵顾问的不确定性,从而可以系统地研究顾问的行为、动机和情绪。在四项研究中,我们一致发现,处于不确定状态的顾问提供的建议较少。此外,我们观察到不确定性会调节顾问影响他人的动机、对他人伤害的担忧和/或权力感。影响他人的动机和/或对他人伤害的担忧可以中介不确定性对建议的影响。此外,我们还发现,两种不同类型的不确定性(模糊性和风险)对顾问心理过程的影响存在细微差别。我们的研究结果揭示了顾问对自己建议质量的自我监控,从而从顾问的角度深入了解顾问-被建议者沟通。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/cab0/11317185/334629c1c3a2/PCHJ-13-663-g001.jpg

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