The Ohio State University College of Dentistry Division of Dental Hygiene, Columbus, Ohio, USA.
J Dent Educ. 2020 Aug;84(8):864-870. doi: 10.1002/jdd.12172. Epub 2020 May 2.
Emotional intelligence (EI) is the recognition and management of emotions within oneself and others. Limited evidence exists that determine whether EI is related to stress and burnout.
The purpose of this project was to determine whether relationships exist between EI, stress, and burnout levels among undergraduate dental hygiene students.
This study used a quantitative cross-sectional research design. The study instrument consisted of 3 parts: (1) The Emotional Quotient Self-Assessment Checklist consisted of 30-questions in 6 domains and measured EI; (2) The Modified Dental Environment Stress Questionnaire consisted of 39 questions in 5 domains and measured stress; and (3) The Maslach Burnout Inventory-Health Services Survey consisted of 22 questions in 3 domains and measured burnout.
The responses from 57 participants were used (response rate = 93.3%). A moderate negative correlation was found between self-control and personal stress and a moderate negative correlation was found between empathy and emotional evaluation. Moderate positive correlations were found between self-awareness, empathy, motivation, self-competence, self-confidence, and total EI scores and personal accomplishment. Multiple linear regression analysis found self-control was a significant predictor of personal stress (R = .023, P = .023); empathy and self-competence were significant predictors of clinical stress (R = .085, P = .034); empathy and self-awareness were significant predictors of emotional exhaustion (R = .071, P = 0.006); and empathy was a predictor of personal accomplishment (R = .150, P = 0.002).
Subcomponents of EI were found to be significant predictors of stress and burnout levels. Future research is needed to improve EI levels to tolerate stress and minimize burnout levels.
情商（EI）是指对自身和他人情绪的识别和管理。现有证据有限，无法确定 EI 是否与压力和倦怠有关。
本项目旨在确定本科口腔卫生专业学生的 EI、压力和倦怠水平之间是否存在关系。
本研究采用定量横断面研究设计。研究工具包括 3 部分：（1）情绪商数自我评估检查表由 6 个领域的 30 个问题组成，用于测量 EI；（2）改良牙科环境应激问卷由 5 个领域的 39 个问题组成，用于测量压力；（3）Maslach 倦怠量表-卫生服务调查由 3 个领域的 22 个问题组成，用于测量倦怠。
共使用了 57 名参与者的回答（应答率为 93.3%）。自我控制与个人压力之间存在中度负相关，同理心与情绪评估之间存在中度负相关。自我意识、同理心、动机、自我效能、自信和总 EI 得分与个人成就感之间存在中度正相关。多元线性回归分析发现自我控制是个人压力的显著预测因子（R=0.023，P=0.023）；同理心和自我效能是临床压力的显著预测因子（R=0.085，P=0.034）；同理心和自我意识是情绪耗竭的显著预测因子（R=0.071，P=0.006）；同理心是个人成就感的预测因子（R=0.150，P=0.002）。
EI 的子成分被发现是压力和倦怠水平的显著预测因子。需要进一步研究来提高 EI 水平，以耐受压力并最小化倦怠水平。
