巴西塞阿拉州索布拉尔市统一卫生系统口腔医疗服务提供者的工作满意度与职业倦怠情况
Job satisfaction and burnout among oral healthcare providers within the Unified Health System in Sobral, Ceará, Brazil.
作者信息
Alves da Silva Raul Anderson Domingues, Macedo Teixeira Ana Karine, Arcanjo Frota Myrna Maria, Cavalcante Maciel Jacques Antonio, Ramalho de Farias Mariana
机构信息
Graduate Dentistry Program, Universidade Federal do Ceará - Fortaleza (CE), Brazil.
Undergraduate Dentistry Course, Universidade Federal do Ceará - Fortaleza (CE), Brazil.
出版信息
Rev Bras Med Trab. 2020 Apr 15;17(3):313-324. doi: 10.5327/Z1679443520190352. eCollection 2019.
BACKGROUND
The particular characteristics of oral health care might influence job satisfaction and occurrence of burnout among providers, with consequent impact on their quality of life and the quality of care delivery. In the present study, we analyzed job satisfaction among oral healthcare providers affiliated with the public health service in Sobral, Ceará, Brazil, work-related factors and prevalence of burnout.
METHODS
Cross-sectional study performed in 2017 with 95 oral healthcare providers allocated to primary and secondary care facilities. We administered a sociodemographic questionnaire, the . The data were analyzed by means of the χ test; the significance level was set to p<0.05.
RESULTS
Job dissatisfaction was associated with precarious working conditions and lack of professional recognition; satisfaction was associated with interpersonal relationships. The overall prevalence of burnout was low (1.05%), however, on subscale analysis 37.9% of the participants exhibited low personal accomplishment and 22.1% high emotional exhaustion.
CONCLUSION
The results for job dissatisfaction and burnout subscales point to the need for more thorough investigation of the working conditions of oral healthcare providers.
背景
口腔保健的特殊特征可能会影响医护人员的工作满意度和职业倦怠的发生，进而影响他们的生活质量和护理服务质量。在本研究中，我们分析了巴西塞阿拉州索布拉尔市公共卫生服务机构的口腔医护人员的工作满意度、工作相关因素以及职业倦怠的患病率。
方法
2017年进行的横断面研究，95名口腔医护人员被分配到初级和二级护理机构。我们发放了一份社会人口学问卷，……。数据采用χ检验进行分析；显著性水平设定为p<0.05。
结果
工作不满意与不稳定的工作条件和缺乏专业认可有关；满意度与人际关系有关。职业倦怠的总体患病率较低（1.05%），然而，在子量表分析中，37.9%的参与者表现出低个人成就感，22.1%表现出高情绪耗竭。
结论
工作不满意和职业倦怠子量表的结果表明，需要更深入地调查口腔医护人员的工作条件。
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