School of Business, Hanyang University, 17 Haengdang-dong, Seongdong-gu, Seoul 133-791, Korea.
College of Business Administration, Inha University, 100 Inha-ro, Michuhol-gu, Incheon 22212, Korea.
Int J Environ Res Public Health. 2020 Jun 3;17(11):3972. doi: 10.3390/ijerph17113972.
Despite the increasing body of research on job crafting, the relationship between managers' job crafting and their turnover intention, as well as its intermediary mechanisms, has received relatively little attention from researchers. This study examined how managers' job crafting negatively affected their turnover intention, focusing on role ambiguity and emotional exhaustion as underlying mediators. Data were collected from 235 store managers in South Korean food franchises. All study hypotheses were supported by regression-based path modeling. Controlling for role conflict and role ambiguity, we found a negative relationship between job crafting and role ambiguity, a positive relationship between role ambiguity and emotional exhaustion, and a positive relationship between emotional exhaustion and turnover intention. Our mediation analyses further revealed that controlling for role conflict and role overload, role ambiguity and emotional exhaustion partially and sequentially mediated the relationship between managers' job crafting and their turnover intention. These findings have several implications for theory and practice. manager job crafting; role ambiguity; emotional exhaustion; turnover intention.
尽管关于工作重塑的研究越来越多，但管理者的工作重塑与其离职意愿之间的关系及其中介机制，并没有得到研究者的充分关注。本研究考察了管理者的工作重塑如何对其离职意愿产生负面影响，重点关注角色模糊和情绪衰竭这两个潜在的中介机制。研究数据来自韩国食品特许经营店的 235 名门店经理。基于回归路径建模的所有研究假设都得到了支持。在控制了角色冲突和角色模糊之后，我们发现工作重塑与角色模糊之间呈负相关，角色模糊与情绪衰竭之间呈正相关，情绪衰竭与离职意愿之间呈正相关。我们的中介分析进一步表明，在控制了角色冲突和角色过载之后，角色模糊和情绪衰竭部分且依次中介了管理者的工作重塑与其离职意愿之间的关系。这些发现对理论和实践都具有重要意义。
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