Moradi Farideh, Toghroli Razie, Abbas Jaffari, Ziapour Arash, Lebni Javad Yoosefi, Aghili Amin, Baharirad Nadya, Mohseni Mohammad, Soroush Ali
Life Style Modification Research Center, Imam Reza Hospital, Kermanshah University of Medical Sciences, Kermanshah, Iran.
Social Determinants in Health Promotion Research Center, Hormozgan Health Institute, Hormozgan University of Medical Sciences, Bandar Abbas, Iran.
J Educ Health Promot. 2020 Sep 28;9:228. doi: 10.4103/jehp.jehp_171_20. eCollection 2020.
The qualification of managers in terms of management skills is one of the most important factors in the continuous success of each organization, and utilizing such skills can have a positive contribution in the effectiveness of the organization while improving the performance of the employees in line with the objectives and goals of the organization. The study's primary objective was to examine the necessary skills of the hospital managers and their capabilities to manage the challenges in providing health care facilities to their patients and employees.
This study is a qualitative that deep interviews were performed with 22 managers (senior and middle managers) of educational hospitals of Kermanshah city, and the sample size was 22 individuals. The interviews were analyzed by a MAXQDA software application after transcription.
This study includes 8 themes and 23 subthemes. The strategic skill, the perceptive skill, the human relations skill, work experience, and personal characteristics were among the skills necessary for hospital managers. Some of the challenges facing the hospital managers included rapid changes in the policies, the limitations of financial resources, and lack of proportion between the educational and occupational spheres.
Because of their existential philosophy and differences with other service sectors, managing hospitals poses a particular sensitivity. In this regard, the role of the hospital manager is very important. Therefore, in order to meet the satisfaction of those receiving services, decision-makers and policy-makers must think twice when selecting and appointing hospital managers and evaluate and appraise this group in terms of abilities and skills necessary for managing such an important service section.
管理者在管理技能方面的资质是每个组织持续成功的最重要因素之一，运用这些技能能够对组织的有效性产生积极贡献，同时根据组织的目标和宗旨提高员工的绩效。该研究的主要目的是考察医院管理者所需的技能以及他们应对为患者和员工提供医疗保健设施方面挑战的能力。
本研究是一项定性研究，对克尔曼沙赫市教学医院的22名管理者（高级和中级管理者）进行了深度访谈，样本量为22人。访谈转录后通过MAXQDA软件应用进行分析。
本研究包括8个主题和23个子主题。战略技能、洞察力技能、人际关系技能、工作经验和个人特质是医院管理者所需的技能。医院管理者面临的一些挑战包括政策的快速变化、财政资源的限制以及教育与职业领域之间的失衡。
由于医院的生存理念及其与其他服务部门的差异，医院管理具有特殊的敏感性。在这方面，医院管理者的作用非常重要。因此，为了满足服务接受者的满意度，决策者和政策制定者在选拔和任命医院管理者时必须三思，并根据管理如此重要的服务部门所需的能力和技能对这一群体进行评估和评价。
