减少响应工作量以提高人力服务组织中员工的准备程度。
Reducing Response Effort to Improve Employee Preparedness in a Human Service Organization.
作者信息
Felde Ashley, Haggerty Katherine, Sleiman Andressa A, Gravina Nicole
机构信息
Florida Institute of Technology and the Scott Center for Autism Treatment, Melbourne, FL USA.
School of Psychology, University of Florida, 945 Center Dr., Gainesville, FL 32611 USA.
出版信息
Behav Anal Pract. 2020 Oct 22;14(1):198-202. doi: 10.1007/s40617-020-00512-0. eCollection 2021 Mar.
Abstract
We examined the effectiveness of reducing response effort and an e-mail prompt for increasing preparedness of 17 therapists for a social skills group in a human services organization. We evaluated whether participants knew the correct lession and sport and whether they felt prepared for the session via a paper survey. The Performance Diagnostic Checklist-Human Services indicated deficiencies in all four domains. The most significant barriers were prompts and access to materials. Results showed that the reduced response effort to access materials and email prompt increased employee preparedness compared to the no e-mail condition.
摘要
我们考察了减少响应工作量以及通过电子邮件提示来提高一家人类服务机构中17名治疗师针对社交技能小组的准备程度的有效性。我们通过纸质调查问卷评估了参与者是否了解正确的课程和活动，以及他们是否觉得为课程做好了准备。《人类服务绩效诊断清单》显示在所有四个领域都存在不足。最显著的障碍是提示和材料获取。结果表明，与无电子邮件的情况相比，减少获取材料的响应工作量以及电子邮件提示提高了员工的准备程度。
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