Jankelová Nadežda, Joniaková Zuzana
Department of Management, Faculty of Business Management, University of Economics in Bratislava, Dolnozemská cesta 1, 852 35 Bratislava, Slovakia.
Healthcare (Basel). 2021 Mar 18;9(3):346. doi: 10.3390/healthcare9030346.
The job satisfaction of nurses is reflected in almost all organizational outputs of medical facilities. First-line nurse managers (FLNMs), who are directly related to subordinate nurses, have a great influence on this satisfaction. The aim of our paper is to examine the connection between communication skills and the transformation style of FLNMs management with the job satisfaction of nurses and to verify the influence of three moderators on the strength of this relationship. The chosen moderators-the practice of managing FLNMs, the degree of control (span of control) and psychosocial work-follow from theoretical studies. The moderating effect of the variable management practice is also significant from the point of view of Slovak legislation. The sample consisted of 132 FLNMs from five university hospitals in Slovakia. Data collection took place in the form of a questionnaire. All data were processed using the SPSS 24 software package. A series of regression analyzes were used to identify the proposed hypotheses. ANOVA analysis was used to analyze multiple dependencies. We worked at a 5% level of significance. The findings point to the strong direct effects of communication skills and the transformational leadership style of FLNMs on nurses' job satisfaction. Moderation effects are mild, but significant in the case of management and span of control practices. The lower values of both variables reinforce the positive relationships among the two predictors and the job satisfaction of nurses. The third moderator, psychosocial work factors, also have a significant moderating effect, which is negative, and the higher value of this moderator mitigates both positive direct effects.
护士的工作满意度几乎反映在医疗设施的所有组织产出中。一线护士管理者（FLNMs）与下属护士直接相关，对这种满意度有很大影响。我们论文的目的是研究沟通技巧和FLNMs管理的变革风格与护士工作满意度之间的联系，并验证三个调节变量对这种关系强度的影响。所选的调节变量——FLNMs的管理实践、控制程度（控制跨度）和心理社会工作——来自理论研究。从斯洛伐克立法的角度来看，变量管理实践的调节作用也很显著。样本包括来自斯洛伐克五所大学医院的132名FLNMs。数据收集以问卷的形式进行。所有数据都使用SPSS 24软件包进行处理。一系列回归分析被用来验证所提出的假设。方差分析用于分析多重相关性。我们的显著性水平为5%。研究结果表明沟通技巧和FLNMs的变革型领导风格对护士的工作满意度有很强的直接影响。调节作用较弱，但在管理和控制跨度实践方面具有显著意义。这两个变量的较低值加强了两个预测变量与护士工作满意度之间的正向关系。第三个调节变量，心理社会工作因素，也有显著的调节作用，且是负向的，该调节变量的值越高，两个正向直接效应就越弱。
