Wozniczka Daniel, Demeke Hanna B, Thompson-Paul Angela M, Ijeoma Ugonna, Williams Tonya R, Taylor Allan W, Tan Kathrine R, Chevalier Michelle S, Agyemang Elfriede, Dowell Deborah, Oduyebo Titilope, Shiferaw Miriam, Coleman King Sallyann M, Minta Anna A, Shealy Katherine, Oliver Sara E, McLean Catherine, Glover Maleeka, Iskander John
Clinician On-Call Team, COVID-19 Response, Centers for Disease Control and Prevention, Atlanta, GA 30333, USA.
Epidemic Intelligence Service, Centers for Disease Control and Prevention, Atlanta, GA 30333, USA.
Int J Environ Res Public Health. 2021 Jul 6;18(14):7251. doi: 10.3390/ijerph18147251.
In response to the COVID-19 pandemic, the Centers for Disease Prevention and Control (CDC) clinicians provided real-time telephone consultation to healthcare providers, public health practitioners, and health department personnel.
To describe the demographic and public health characteristics of inquiries, trends, and correlation of inquiries with national COVID-19 case reports. We summarize the results of real-time CDC clinician consultation service provided during 11 March to 31 July 2020 to understand the impact and utility of this service by CDC for the COVID-19 pandemic emergency response and for future outbreak responses.
Clinicians documented inquiries received including information about the call source, population for which guidance was sought, and a detailed description of the inquiry and resolution. Descriptive analyses were conducted, with a focus on characteristics of callers as well as public health and clinical content of inquiries.
Real-time telephone consultations with CDC Clinicians in Atlanta, GA.
Health care providers and public health professionals who called CDC with COVID-19 related inquiries from throughout the United States.
Characteristics of inquiries including topic of inquiry, inquiry population, resolution, and demographic information.
A total of 3154 COVID-19 related telephone inquiries were answered in real-time. More than half (62.0%) of inquiries came from frontline healthcare providers and clinical sites, followed by 14.1% from state and local health departments. The majority of inquiries focused on issues involving healthcare workers (27.7%) and interpretation or application of CDC's COVID-19 guidance (44%).
The COVID-19 pandemic resulted in a substantial number of inquiries to CDC, with the large majority originating from the frontline clinical and public health workforce. Analysis of inquiries suggests that the ongoing focus on refining COVID-19 guidance documents is warranted, which facilitates bidirectional feedback between the public, medical professionals, and public health authorities.
为应对新冠疫情，美国疾病控制与预防中心（CDC）的临床医生为医疗服务提供者、公共卫生从业者和卫生部门人员提供实时电话咨询。
描述咨询的人口统计学和公共卫生特征、趋势以及咨询与全国新冠病例报告的相关性。我们总结了2020年3月11日至7月31日期间提供的CDC临床医生实时咨询服务的结果，以了解该服务对CDC应对新冠疫情紧急情况及未来疫情应对的影响和效用。
临床医生记录收到的咨询，包括呼叫来源信息、寻求指导的人群以及咨询和解决方案的详细描述。进行了描述性分析，重点关注来电者的特征以及咨询的公共卫生和临床内容。
与佐治亚州亚特兰大的CDC临床医生进行实时电话咨询。
来自美国各地就新冠相关问题致电CDC的医疗服务提供者和公共卫生专业人员。
咨询的特征，包括咨询主题、咨询人群、解决方案和人口统计学信息。
共实时接听了3154个与新冠相关的电话咨询。超过一半（62.0%）的咨询来自一线医疗服务提供者和临床场所，其次是14.1%来自州和地方卫生部门。大多数咨询集中在涉及医护人员的问题（27.7%）以及CDC新冠指南的解读或应用（44%）。
新冠疫情导致大量咨询致电CDC，绝大多数来自一线临床和公共卫生工作人员。对咨询的分析表明，持续关注完善新冠指南文件是有必要的，这有助于公众、医学专业人员和公共卫生当局之间的双向反馈。
